Terms of Service

Last updated: 11 June 2026

These Terms of Service ("Terms") set out the agreement between you (the customer) and Simply Ironing when you book or use our ironing collection and delivery service. By placing a booking with us — online, by phone, by email or through one of our local agents — you confirm that you have read, understood and accepted these Terms.

1. Who we are

Simply Ironing is a local ironing service operating in Essex and surrounding areas.

2. Our service

We provide a professional ironing service that includes:

• Collection of items from your home or agreed collection address;
• Ironing of items by hand or by professional press;
• Hanging or folding of items as appropriate;
• Delivery of items back to your home or agreed delivery address.

We do not offer dry-cleaning, stain removal, repair or alteration services unless specifically agreed in writing.

3. Booking and acceptance

1. You may place a booking through our website, by phone, by email, by text message or through one of our local agents.
2. A booking is treated as a request to use our service. A binding contract is formed when we confirm collection details with you.
3. We reserve the right to refuse, suspend or cancel a booking at our discretion — for example if the items are unsuitable, the address falls outside our service area, or there are concerns about safety.

4. Pricing and payment

1. Our prices are charged per kilogram of clothing, unless an alternative basis (e.g. per item, per shirt, or a fixed package price) has been agreed with you in writing.
2. Current pricing is shown on our website. Prices may change from time to time; the price quoted at the time of your booking is the price you will pay for that booking.
3. Items are weighed at our premises using calibrated scales. The weighed amount is the basis for invoicing.
4. Payment is due on or before delivery, unless an alternative arrangement has been agreed in advance. We accept cash, bank transfer, and card payments via our payment provider.
5. If payment is not received, we reserve the right to retain your items (a "lien") until payment has been made in full, in line with standard commercial practice.

5. Collection and delivery

1. We will agree a collection window with you in advance. We aim to arrive within that window but cannot guarantee precise timing due to traffic, weather, and route conditions.
2. If no one is available to hand items over at the agreed time, please make safe alternative arrangements with us in advance (e.g. a porch handover or trusted neighbour).
3. Standard turnaround is typically 48 hours from collection but this is not guaranteed and may vary at busy times of year. Express turnaround can be arranged on request and may be subject to an additional charge.
4. If you are not available at the agreed delivery time and have not arranged a safe alternative drop-off, we may need to schedule a re-delivery. A re-delivery charge may apply.

6. Items we accept

We accept everyday household and personal clothing and linens suitable for ironing, including:

• Shirts, trousers, dresses, skirts, blouses
• Bed linen, pillowcases, duvet covers
• Table linen, tea towels, napkins
• Children's clothing and school uniforms

Items we do not accept

For safety, hygiene and quality reasons, we do not accept:

• Wet, mildewed, soiled or contaminated items;
• Items requiring dry-cleaning, repair or stain treatment;
• Items containing biohazardous material;
• Heavily embellished or fragile items (e.g. heavy beading, sequins, lace, delicate trims) unless specifically agreed in advance;
• Bridal wear, fancy dress and other high-value occasion wear unless specifically agreed in writing in advance.

If unsuitable items are included in your bag, we reserve the right to set them aside and return them un-ironed.

7. Your responsibilities

To help us deliver the best possible service, you agree to:

• Empty all pockets before handing items to us;
• Notify us in advance of any delicate, valuable, vintage, designer or specially-treated items in your bag;
• Notify us in advance of any care instructions, allergies or fragrance preferences;
• Provide a safe, accessible collection and delivery point;
• Inspect your items promptly on delivery and notify us of any concerns within 48 hours (see Section 9).

We cannot accept responsibility for items left in pockets, for damage caused by undeclared or hidden items in clothing (e.g. tissues, pens, coins, jewellery), or for damage to items where their nature or condition was not disclosed.

8. Care of your items

We treat every item with care and use professional equipment and techniques appropriate to the fabric. However, you accept that:

• Ironing is a heat-based process and there is always a small inherent risk of marking on items with hidden defects (e.g. previously applied finishes or treatments not visible to us);
• Fabrics naturally wear over time and pre-existing wear may become more visible after pressing;
• Buttons, zips and embellishments may occasionally suffer wear during normal handling.

9. Loss or damage

In the unlikely event that an item is lost or damaged while in our care, our liability is as follows:

1. You must notify us of any loss or damage within 48 hours of delivery, by email to hello@simplyironing.co.uk or by phone on 01277 586363.
2. We will investigate promptly and respond within a reasonable period.
3. Where we are at fault, compensation is calculated on the basis of the depreciated replacement value of the item (taking into account its age, condition and remaining useful life). This is the standard basis used across the UK textile services industry.
4. Proof of purchase or valuation may be required for claims relating to high-value items.
5. Our maximum liability per booking is capped at ten (10) times the price paid for that booking, unless a higher value has been declared and accepted by us in writing before the booking.
6. We do not accept liability for consequential losses (e.g. missed events, replacement hire costs).

Nothing in this section limits or excludes our liability for death, personal injury caused by our negligence, or any other liability that cannot be limited or excluded under UK law.

10. Uncollected items

If you do not arrange collection of finished items within 3 months, we will:

1. Contact you to remind you that the items are awaiting collection;
2. Give you a final written notice with a reasonable opportunity to collect;
3. If items remain uncollected after the final notice period, we may dispose of them — including by donation to charity — in line with the Torts (Interference with Goods) Act 1977. Any costs of disposal may be recovered from you where applicable.

11. Cancellations and refunds

1. You may cancel a booking free of charge up to 24 hours before the agreed collection time.
2. Cancellations made within 24 hours of collection may be subject to a reasonable charge to cover scheduled time and travel costs.
3. Once items have been collected and the ironing process has begun, the booking cannot be cancelled and full payment remains due.
4. If you are a consumer booking online, you have a statutory 14-day cancellation right under the Consumer Contracts Regulations 2013. By requesting that we collect and begin work within this period, you expressly agree that the service will start during the cancellation period, and you accept that the right to cancel ends once the service is fully performed.

12. Your consumer rights

If you are a consumer, you have legal rights under the Consumer Rights Act 2015. These rights include that any service we provide must be:

• Performed with reasonable care and skill;
• Carried out within a reasonable time (where no specific time has been agreed);
• Charged at a reasonable price (where no price has been agreed in advance).

Nothing in these Terms affects your statutory consumer rights.

13. Complaints

We take complaints seriously and want every customer to be happy with our service. If something has gone wrong, please contact us as soon as possible:

We aim to acknowledge complaints within 2 working days and resolve them within 14 days where possible. If we are unable to resolve a complaint to your satisfaction, you may also seek independent advice from Citizens Advice.

14. Liability and insurance

We carry appropriate business insurance to operate our service. Our total liability to you in respect of any booking is limited as set out in Section 9.

We are not responsible for delays or failure to perform caused by events outside our reasonable control, including but not limited to severe weather, traffic incidents, illness, equipment failure, supplier failure, fire, flood, power outage, or government restrictions ("Force Majeure"). In such cases we will contact you to reschedule.

15. Privacy and data protection

We collect and use your personal information solely to deliver and manage our service to you. We do not sell, rent or share your data for marketing purposes. Full details are set out in our Privacy Policy.

16. Changes to these terms

We may update these Terms from time to time to reflect changes in our service, legal requirements or industry practice. The "Last updated" date at the top of this page will show when changes were made. The version of the Terms in force at the time of your booking is the version that applies to that booking.

17. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with our service will be subject to the exclusive jurisdiction of the courts of England and Wales.