Privacy Policy

Last updated: 11 June 2026

Simply Ironing ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what data we collect, why we collect it, how we use it, how long we keep it, and what rights you have under UK data protection law.

This policy applies to our website simplyironing.co.uk and to anyone who uses our ironing collection and delivery service.

1. Who we are

Simply Ironing is a local ironing service operating across Essex and the surrounding areas. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Simply Ironing is the data controller of any personal information you provide to us.

If you have any questions about this policy or how we handle your data, you can contact us using the details at the end of this page.

2. What information we collect

We only collect the information we genuinely need to deliver our ironing service to you. This is collected when you complete our booking form, contact us, or use our service.

The information we collect includes:

• Your full name
• Your home or collection address (including postcode)
• Your email address
• Your telephone number
• Details about your booking (e.g. preferred collection date, items to be ironed, any special instructions)
• Any messages, notes or correspondence you send us

We do not collect or store payment card details on our website. Payments are handled in person on collection or delivery, or through a secure third-party payment provider where applicable.

3. How we collect your information

We collect your personal information in the following ways:

• Directly from you, when you complete a booking form, request a quote, contact us by phone, email, text message or social media, or speak to our local agent.
• Automatically, when you use our website (see Cookies and analytics below).

4. Why we use your information and our lawful basis

Under UK GDPR we are required to have a lawful basis for processing your personal information. We rely on the following bases:

We will not use your personal information for marketing purposes unless you have specifically asked us to, and you can ask us to stop at any time.

5. Who has access to your information

Your personal information is only accessed by:

• Simply Ironing staff and our local area agents who need it to arrange or carry out your booking.
• Trusted service providers who help us operate our business, such as our website host, email provider, and accounting software. These providers only process your information on our instructions and under appropriate confidentiality and data protection agreements.

We may share information only where we are legally required to do so — for example, in response to a valid request from HMRC, law enforcement, or a court order.

6. How long we keep your information

We only keep your personal information for as long as we need it:

• Booking and customer contact details: for the duration of your relationship with us as a customer, plus a reasonable period afterwards in case you book again.
• Accounting and tax records: for a minimum of 6 years after the end of the financial year they relate to, as required by HMRC.
• Enquiries that don't lead to a booking: typically deleted within 12 months.

When we no longer need your information, we securely delete or anonymise it.

7. How we protect your information

We take reasonable and appropriate steps to protect your personal information, including:

• Storing digital records on password-protected, access-controlled systems.
• Using reputable service providers with appropriate security standards.
• Restricting access to your information to staff and agents who need it to do their job.
• Keeping any paper notes (e.g. collection slips) secure and disposing of them safely when no longer needed.

While we take security seriously, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we work hard to protect your data.

8. Cookies and website analytics

Our website uses a small number of cookies to help it function correctly and to understand how visitors use the site so we can improve it.

These may include:

• Essential cookies that make the website work (e.g. remembering form inputs).
• Analytics cookies (such as Google Analytics) that collect anonymous information about how visitors use the site — for example, which pages are most viewed.

You can control or disable cookies at any time through your browser settings. Disabling cookies may affect some features of the website.

9. Your rights under UK GDPR

You have the following rights regarding your personal information:

• Right of access — to request a copy of the information we hold about you.
• Right to rectification — to ask us to correct anything that is inaccurate.
• Right to erasure — to ask us to delete your information where there is no good reason for us to continue holding it.
• Right to restrict processing — to ask us to limit how we use your information.
• Right to object — to object to us processing your information based on legitimate interests.
• Right to data portability — to request your information in a portable format.
• Right to withdraw consent — where we are relying on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We will respond within one month.

10. Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with information, please contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our service or in the law. The "Last updated" date at the top of this page will show when it was last revised. We encourage you to review it periodically.

12. How to contact us

If you have any questions about this Privacy Policy, or you wish to exercise any of your rights, please contact us:

13. Complaints

If you are unhappy with how we have handled your personal information, we'd like the chance to put things right — please get in touch first.

You also have the right to make a complaint to the UK's data protection regulator: